Refund Policy

Effective Date: April 10, 2025

At jornatolosa.com, I take pride in my artwork and want you to love your purchase. If you have any issues with your order, please review the policy below and reach out—I’m happy to help!

Returns & Exchanges

Due to the handmade and limited-edition nature of my artwork, all sales are final. I do not accept returns or exchanges. However, if your order arrives damaged or incorrect, I will work with you to find a solution.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong order, please contact me within 48 hours of delivery with the following:

Your order number
Clear photos of the damaged item and packaging

I will review the issue and offer a replacement or store credit when applicable.

Lost Packages

We are not responsible for lost or stolen packages. If your tracking number shows as “delivered” but you haven’t received it, please check with your local post office or carrier.

Refunds

Refunds are only issued in cases where a replacement is not possible. If approved, refunds will be processed back to your original payment method within 5-10 business days.

Contact Us

If you have any concerns, please reach out through our Contact page. I’m here to help!